Returns and management thereof
In most cases, you have the option to return for any reason, your purchase made within 4 days from the date of receipt of the goods, simply by opening a return request.
You will get a refund as long as the purchased item has not been used and/or tampered with.
Attention: all returns are borne by the buyer.
The refund of the product will be equal to the cost of the same subtracting the shipping costs incurred by us, equal to € 20,00 .
If in the presence of error of size, color, and any reason not dependent on our will or lack of diligence, the return will be considered to be the responsibility of the buyer and will be charged the shipping costs of sending goods.
If there is no receipt or invoice, we will also charge you VAT equal to 22%.
(Legislative decree 206/2005)
Defective products
Shoes, clothing and accessories: we accept the return as long as the goods have been purchased no later than 1 month and as long as our inspectors confirm the defect of materials or workmanship.
We remind you to attach a letter and photo in which you illustrate the problem encountered.
Packing instructions and what you need:
- restitution authorization
- product
- box
Please try to pack the products in the original box and packaging. If this is not possible, try to pack the product in a similar way to ensure maximum protection.
Important: if you return two products at the same time with a single order number, you will need to return them together in the same box, using a single authorization.