In most cases, you have the opportunity to return, for any reason, your purchase on Platinum.shoes within 2 days from the date of receipt of the goods by simply sending an e-mail to the address info@platinum.shoes .
You will get a full refund within 5 days from the calendar, provided that the article purchased has not been used.

Address where to ship the object:

PLATINUM COLLECTION
Piazza Vittorio Emanuele II, 7/e
74024 - Manduria (TA)

Attention: All refunds are the responsibility of the buyer

(D. lgs 206/2005)


Defective products

SHOES, CLOTHING AND ACCESSORIES: we accept returns provided that the goods have been purchased on the Platinum.shoes is no more than 2 months ago, and provided our inspectors confirm the defect in materials or workmanship.
Please remember to enclose a letter and picture that shows the problem you are experiencing.


Instructions on the packaging

What you need:

return authorization
the product
a box
 please pack the products in the box and in the original packaging. If this is not possible, try to pack the product in a similar way to ensure maximum protection.
IMPORTANT: if you return two products at the same time with a unique order number, you must return them together in the same box, using a single authorization.

The refund will be made using the following forms of payment:

- PayPal refund ;
- bank wire transfer .