In most cases, you have the opportunity to return, for any reason, your purchase on Platinum.shoes within 2 days from the date of receipt of the goods by simply sending an e-mail to the address firstname.lastname@example.org .
You will get a full refund within 5 days from the calendar, provided that the article purchased has not been used.
Address where to ship the object:
Piazza Vittorio Emanuele II, 7/e
74024 - Manduria (TA)
Attention: All refunds are the responsibility of the buyer
(D. lgs 206/2005)
SHOES, CLOTHING AND ACCESSORIES: we accept returns provided that the goods have been purchased on the Platinum.shoes is no more than 2 months ago, and provided our inspectors confirm the defect in materials or workmanship.
Please remember to enclose a letter and picture that shows the problem you are experiencing.
Instructions on the packaging
What you need:
please pack the products in the box and in the original packaging. If this is not possible, try to pack the product in a similar way to ensure maximum protection.
IMPORTANT: if you return two products at the same time with a unique order number, you must return them together in the same box, using a single authorization.
The refund will be made using the following forms of payment:
- PayPal refund ;
- bank wire transfer .